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Mastering Civility

Brožovaná bez přebalu matná
EAN:9781478947899
A Manifesto for the Workplace

Připravovaná novinka. Expedujeme do dvou pracovních dnů po vydání.

Dostupnost: NOVINKA připravovaná
415 Kč
340 Kč
415 Kč
340 Kč
Anotace
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately incivility cuts the bottom line. In MASTERING CIVILITY, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
Informace o sortimentu
Podnázev A Manifesto for the Workplace
Druh sortimentu Kniha
Autor Christine Porath
Značka Hachette Book Group USA
Rok vydání 2016
Pořadí vydání 1. vydání
Vazba Brožovaná bez přebalu matná
Počet stran 230
ISBN 1478947896
EAN 9781478947899
Interní kód 0234500
Produktový manažer Jana Knopová (jana.knopova@knihcentrum.cz)
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